Shipping policy

SHIPPING & DELIVERY

FREE UK DELIVERY — NO MINIMUM SPEND

There is no minimum order value and no delivery charge added at checkout.

Orders up to 3kg are normally sent via Royal Mail. Larger orders may be sent by courier at no additional cost to you.

Dispatch times

We normally dispatch orders within 1–2 working days.

During particularly busy periods, especially from October to December, dispatch may take 3–4 working days. Any significant delays will be shown on the website.

Delivery times

Once dispatched:

Royal Mail: usually 1–3 working days
Courier: normally the next working day after collection

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Local customers

If you are in or around Thetford, you can still order online. Depending on the order and location, we may deliver your order ourselves rather than send it through the postal network.

You can also choose market collection where available and collect your order from The Norfolk Herbalist at Thetford Market.

BFPO & PO Box addresses

Some larger orders are sent by courier and cannot be delivered to a PO Box address.

If you would like an order sent to a BFPO address, please contact us before ordering so we can confirm that the delivery method is suitable.